Residential care home · East Sussex

Tinkers Hatch

New Pond Hill Cross In hand, Heathfield, TN21 0LX

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 6 years ago

Tinkers Hatch is a residential care home in Heathfield in East Sussex, run by Tinkers Hatch Limited. It has 32 registered beds and supports older people, younger adults, people with a physical disability and people with a learning disability or autism.

Its latest CQC rating, published January 2020, is Requires improvement overall. It was rated Good for caring. For comparison, 85% of care homes in East Sussex are rated Good or Outstanding. The rating is 6 years old. CQC decides when to re-inspect based on risk, so this isn't a mark against the home, but it's worth asking what has changed since.

CQC rating

Requires improvement

Published 25 January 2020 Rated 6 years ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Older rating. Published 25 January 2020, 6 years ago. CQC prioritises inspections by risk, so many well-run homes go years without a visit. We never rank a home lower for an old rating. Check the CQC website for anything newer.

Read the full inspection report on cqc.org.uk ↗

How it compares in East Sussex

Tinkers Hatch is in the Requires improvement tier, alongside 41 other homes in East Sussex. Of the 273 rated care homes here, 85% are Good or Outstanding (England: 83%).

Outstanding 5 (2%)
Good, with Outstanding areas 10 (4%)
Good 168 (60%)
Good, with an area to improve 48 (17%)
Requires improvement 42 (15%)
Not yet rated 9 (3%)

Half of East Sussex's ratings are more than 3.8 years old. How tiers work

See all 282 care homes in East Sussex →

Care homes nearby

Heffle Court
Heathfield, East Sussex · TN21 8DR · Nursing home · 41 beds1.6 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 2 years ago
Holy Cross Care Home
Heathfield, East Sussex · TN21 0DZ · Nursing home · 60 beds2.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Woodcote
Mayfield, East Sussex · TN20 6JJ · Residential care home · 6 beds2.9 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Millcroft
Horam, East Sussex · TN21 0HF · Residential care home · 24 beds3.8 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Quality Reliable Care Limited
Heathfield, East Sussex · TN21 0JL · Residential care home · 12 beds4.7 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Lydfords Care Home
Lewes, East Sussex · BN8 6DR · Residential care home · 36 beds6.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 3 years ago

More care homes near TN21 0LX →

Key facts

Type: Residential care home
Beds: 32
Provider: Tinkers Hatch Limited
Registered manager: Dean Webber
Registered with CQC since: 19 January 2011
Local authority: East Sussex
CQC location ID: 1-122139191

Who it cares for

Older people
Younger adults (18–65)
Physical disability
Learning disability or autism

Service user groups registered with CQC.

Questions to ask on a visit

The CQC rating is from January 2020. Has the manager or owner changed since then?
CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?