SafeAre people protected from abuse and avoidable harm?62%Good
See the breakdownHide the breakdown4 of 8 below good
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?62%Good
See the breakdownHide the breakdown3 of 6 below good
Consent to care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Supporting people to live healthier livesSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
Monitoring and improving outcomesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?50%Good
See the breakdownHide the breakdown7 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?64%Good
See the breakdownHide the breakdown3 of 7 below good
Freedom to speak upSome shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Capable, compassionate and inclusive leadersGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Shared direction and cultureGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 15 good, 18 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Run by Hill Care 3 Limited, Waverley Lodge is a nursing home in Newcastle upon Tyne with 45 registered beds. Its CQC registration covers older people, people with dementia, younger adults and people with a learning disability or autism.
41 other homes in Newcastle upon Tyne share its tier, “Good”. About 1.7 km away, Brooke House is rated Outstanding. Hill Care 3 Limited runs 5 care homes, and 4 of the 5 rated are Good or Outstanding. There is no registered manager on CQC's register right now.
CQC rated it Good overall and in all five key questions in December 2024. Before that, in October 2023, it was rated Requires improvement. Ratings in Newcastle upon Tyne are typically about 3 years old, which makes this one newer than most. Of the 33 standards CQC scored, 18 fell below good. The lowest was “workforce wellbeing and enablement” (some shortfalls).
