SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Whiston House is in the Good, with an area to improve tier ?, with 43 other homes in Kent.
79% of rated homes here are Good or Outstanding (England: 82%).
Caretech Community Services (No.2) Limited runs Whiston House, a residential care home in Ashford, Kent with room for 15 residents. It is registered to care for people with a learning disability or autism and people with mental health needs.
Across Kent, 79% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in September 2025. 90% of homes in Kent also score 5. Of the 6 closest rated homes, none is rated above it. 22 of Caretech Community Services (No.2) Limited’s 24 rated homes are Good or Outstanding (compare care home groups).
The current CQC rating is Good, published in November 2019. Safe, effective, caring and well-led were also Good. For responsive, the rating was Requires improvement. Its rating before that, in January 2017, was the same. At over 5 years old, this rating is older than most. 45% of ratings in Kent are as old (how rating age varies by council).
