SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 33 good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
What the data says about Willow Lodge Nursing Home
Willow Lodge Nursing Home is one of 66 care homes in Sutton: a 28-bed nursing home in Sutton, run by Heatherwood Nursing Home Ltd. CQC registers it to look after people with dementia and people with a learning disability or autism. The typical home in Sutton has 8 beds, so this one is bigger than average.
Its CQC rating, from October 2026, is Good across the board: overall and for every key question. That matches its previous rating, from March 2020. The typical rating in Sutton is about 3 years old, so this one is fairly recent. All 33 standards CQC scored were good.
The kitchen has a food hygiene rating of 5 (very good), from May 2026. That is true of 93% of homes in Sutton. In Sutton, 95% of rated care homes are Good or Outstanding (England 82%). None of the 5 nearest rated homes has a higher rating. Heatherwood Nursing Home Ltd runs 3 care homes, and all 3 rated are Good or Outstanding.
