SafeAre people protected from abuse and avoidable harm?84%Good
See the breakdownHide the breakdown3 of 8 exceptional
Involving people to manage risksGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
SafeguardingGood
Infection prevention and controlExceptional
Learning cultureExceptional
Safe systems, pathways and transitionsExceptional
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdown1 of 6 below good
Delivering evidence-based care and treatmentSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesExceptional
CaringAre staff kind, compassionate and respectful?100%★Outstanding
See the breakdownHide the breakdown5 of 5 exceptional
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Responding to people's immediate needsExceptional
Treating people as individualsExceptional
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Providing InformationGood
Person-centred careExceptional
Planning for the futureExceptional
Well-ledIs the home well managed, with a culture of high-quality care?86%Good
See the breakdownHide the breakdown3 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Workforce equality, diversity and inclusionGood
Learning, improvement and innovationExceptional
Partnerships and communitiesExceptional
Shared direction and cultureExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 18 good, 14 exceptional, 1 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Willowbrook View is in the Good, with Outstanding areas tier ?, with 4 other homes in Swindon.
89% of rated homes here are Good or Outstanding (England: 82%).
Run by Connaught Care (Wichelstowe) Ltd, Willowbrook View is a residential care home in Swindon with 84 registered beds. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. Most homes in Swindon are smaller: the median there is 14 beds.
In Swindon, 89% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in May 2025. 92% of homes in Swindon also score 5. The nearest home with a higher rating is Kings Court Care Centre (Outstanding), 2.0 km away.
CQC's latest rating, from July 2026, is Good overall. It was Good for safe, effective, responsive and well-led as well. For caring, the rating was Outstanding. CQC found some shortfalls in “delivering evidence-based care and treatment”, one of 1 standards out of 33 scored below good.
