Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 7 months ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Learning cultureGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Kindness, compassion and dignitySome shortfalls
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 23 good, 10 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
121 Watleys End Road is in the Requires improvement tier ?, with 2 other homes in South Gloucestershire.
96% of rated homes here are Good or Outstanding (England: 82%).
121 Watleys End Road is a 14-bed nursing home in Bristol, South Gloucestershire, run by Milestones Trust. It is registered to care for people with a physical disability and people with a learning disability or autism.
In South Gloucestershire, 96% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in March 2024. 86% of homes in South Gloucestershire also score 5. Milestones Trust runs 34 care homes, and 32 of the 34 rated are Good or Outstanding. The nearest home with a higher rating is Crossley House (Good), 0.6 km away.
CQC last rated the home in March 2026, giving it Requires improvement overall. Safe and well-led were also Requires improvement. For effective, caring and responsive, the rating was Good. Before that, in May 2018, it was rated Good. The typical rating in South Gloucestershire is about 4 years old, so this one is fairly recent. CQC found significant shortfalls in “governance, management and sustainability”, one of 10 standards out of 33 scored below good.
