SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Mayo House is one of 79 care homes in South Gloucestershire: a 7-bed residential care home in Bristol, run by Milestones Trust. It is registered to care for older people, younger adults and people with a learning disability or autism. The typical home in South Gloucestershire has 21 beds, so this one is on the small side.
In South Gloucestershire, 96% of rated care homes are Good or Outstanding (England 82%). Milestones Trust runs 34 care homes, and 32 of the 34 rated are Good or Outstanding. It is the only Outstanding home among the 7 closest.
CQC's latest rating, from February 2019, is Outstanding overall. It was Outstanding for responsive and well-led as well. Safe, effective and caring were rated Good. That matches its previous rating, from January 2017. The rating is more than 5 years old. In South Gloucestershire, 40% of ratings are that old (see how rating age varies by council).
