SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Abbeyfield House - New Malden is in the Good, with an area to improve tier ?, with 0 other homes in Kingston upon Thames.
89% of rated homes here are Good or Outstanding (England: 82%).
Run by Abbeyfield Society (The), Abbeyfield House - New Malden is a residential care home in New Malden, Kingston upon Thames with 36 registered beds. It is registered to care for older people, people with dementia and younger adults.
The current CQC rating is Good, published in July 2023. It was Good for safe, effective, caring and responsive as well. For well-led, the rating was Requires improvement. Before that, in March 2022, it was rated Requires improvement.
13 of Abbeyfield Society (The)’s 13 rated homes are Good or Outstanding (compare care home groups). None of the 6 nearest rated homes has a higher rating. Its kitchen was rated 5 for food hygiene in August 2025. That is true of 82% of homes in Kingston upon Thames. Across Kingston upon Thames, 89% of rated homes are Good or Outstanding, against 82% for England.
