SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe environmentsGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Consent to care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Care provision, integration and continuitySome shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Shared direction and cultureGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 17 good, 16 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Agnes House is one of 95 care homes in Sandwell: a 5-bed residential care home in Oldbury, run by Charnat Care Limited. CQC registers it to look after people with a learning disability or autism. That is smaller than most homes in Sandwell, where the typical home has 12 beds.
Food hygiene inspectors scored the kitchen 5 out of 5 in September 2019. 95% of homes in Sandwell also score 5. 21 other homes in Sandwell share its tier, “Requires improvement”. 1 of Charnat Care Limited’s 3 rated homes are Good or Outstanding (compare care home groups). About 0.0 km away, Newbury Manor Limited is rated Good.
CQC last rated the home in October 2024, giving it Requires improvement overall. It was Requires improvement for safe, effective and well-led as well. CQC rated caring and responsive as Good. That matches its previous rating, from August 2019. The typical rating in Sandwell is about 7 years old, so this one is fairly recent. 16 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
