SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?88%★Outstanding
See the breakdownHide the breakdown3 of 6 exceptional
Assessing needsGood
Consent to care and treatmentGood
Supporting people to live healthier livesGood
Delivering evidence-based care and treatmentExceptional
How staff, teams and services work togetherExceptional
Monitoring and improving outcomesExceptional
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Independence, choice and controlGood
Treating people as individualsGood
Kindness, compassion and dignityExceptional
Responding to people's immediate needsExceptional
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Person-centred careExceptional
Well-ledIs the home well managed, with a culture of high-quality care?89%★Outstanding
See the breakdownHide the breakdown4 of 7 exceptional
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Workforce equality, diversity and inclusionGood
Capable, compassionate and inclusive leadersExceptional
Freedom to speak upExceptional
Partnerships and communitiesExceptional
Shared direction and cultureExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 22 good, 11 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Birch Hill Care Centre is in the Outstanding tier ?, with 3 other homes in Northumberland.
91% of rated homes here are Good or Outstanding (England: 82%).
Birch Hill Care Centre is a 24-bed residential care home in Berwick-Upon-Tweed, Northumberland, run by Lenore Care Ltd. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment.
The current CQC rating is Outstanding, published in May 2026. Effective, caring and well-led were also Outstanding. Safe and responsive were rated Good. Its rating before that, in October 2018, was the same. Ratings in Northumberland are typically about 3 years old, which makes this one newer than most. None of its 33 scored standards was below good, and 11 were exceptional.
It is one of 5 homes run by Lenore Care Ltd. 5 of those with a rating are Good or Outstanding. None of the 6 nearest homes is rated Outstanding. The home changed owner in May 2025. 3 other homes in Northumberland share its tier, “Outstanding”. Food hygiene inspectors scored the kitchen 5 out of 5 in April 2025. That is true of 95% of homes in Northumberland.
