SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Fircroft Services Limited runs Carlene House, a residential care home in Purley, Croydon with room for 10 residents. Its CQC registration covers people with a learning disability or autism.
Of the 6 closest rated homes, none is rated above it. The kitchen has a food hygiene rating of 5 (very good), from October 2026. 79% of homes in Croydon also score 5. 92 other homes in Croydon share its tier, “Good”. There is no registered manager on CQC's register right now.
In November 2019, CQC gave it Good overall, and Good for each of the five key questions too. It was also rated Good at the inspection before, in April 2017. The rating is more than 5 years old. In Croydon, 32% of ratings are that old (see how rating age varies by council).
