SafeAre people protected from abuse and avoidable harm?91%★Outstanding
See the breakdownHide the breakdown5 of 8 exceptional
Infection prevention and controlGood
Safe and effective staffingGood
Safe environmentsGood
Involving people to manage risksExceptional
Learning cultureExceptional
Medicines optimisationExceptional
Safe systems, pathways and transitionsExceptional
SafeguardingExceptional
EffectiveDoes care achieve good outcomes and a good quality of life?92%★Outstanding
See the breakdownHide the breakdown4 of 6 exceptional
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
Assessing needsExceptional
How staff, teams and services work togetherExceptional
Monitoring and improving outcomesExceptional
Supporting people to live healthier livesExceptional
CaringAre staff kind, compassionate and respectful?85%Good
See the breakdownHide the breakdown2 of 5 exceptional
Independence, choice and controlGood
Responding to people's immediate needsGood
Treating people as individualsGood
Kindness, compassion and dignityExceptional
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Care provision, integration and continuityGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Equity in accessExceptional
Well-ledIs the home well managed, with a culture of high-quality care?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Governance, management and sustainabilityExceptional
Workforce equality, diversity and inclusionExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 19 good, 14 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Cascade (Charlton House) Limited, Cascade (Hurst House) is a residential care home in Norwich, Norfolk with 8 registered beds. CQC registers it to look after younger adults, people with a learning disability or autism and children. The typical home in Norfolk has 29 beds, so this one is on the small side.
CQC last rated the home in April 2026, giving it Outstanding overall. It was Outstanding for safe and effective as well. For caring, responsive and well-led, the rating was Good. The typical rating in Norfolk is about 5 years old, so this one is fairly recent. 14 of the 33 standards CQC scored were exceptional, and none fell below good.
In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in January 2026. That is true of 89% of homes in Norfolk. It is one of 4 homes run by Cascade (Charlton House) Limited. 2 of those with a rating are Good or Outstanding. 1 of the 6 nearest homes is also Outstanding.
