SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Twin Oaks Nursing Home is a 49-bed nursing home in Norwich, Norfolk, run by R J Francis Care Homes Limited. CQC registers it to look after older people, people with dementia, younger adults and people with a physical disability. That is larger than most homes in Norfolk, where the typical home has 29 beds.
In March 2019, CQC gave it Good overall, and Good for each of the five key questions too. The rating was carried over from a previous registration, which usually happens when a home changes owner. Its rating before that, in July 2016, was the same. CQC hasn't re-rated the home for over 5 years, like 46% of homes in Norfolk. Here is how rating age varies by council.
122 other homes in Norfolk share its tier, “Good”. The kitchen has a food hygiene rating of 5 (very good), from December 2025. That is true of 89% of homes in Norfolk. The nearest home with a higher rating is Cascade (Hurst House) (Outstanding), 1.2 km away. R J Francis Care Homes Limited runs 2 care homes, and all 2 rated are Good or Outstanding.
