SafeAre people protected from abuse and avoidable harm?56%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Involving people to manage risksSignificant shortfalls
Safe systems, pathways and transitionsSignificant shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe environmentsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Treating people as individualsSome shortfalls
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 21 good, 12 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Charing Gardens Limited, Charing House is a nursing home in Gillingham, Medway with 88 registered beds. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. Most homes in Medway are smaller: the median there is 19 beds.
Across Medway, 72% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from August 2025. 94% of homes in Medway also score 5. It is one of 2 homes run by Charing Gardens Limited. 1 of those with a rating are Good or Outstanding. Park View Care Home, 0.0 km away, is the closest home rated Good.
CQC last rated the home in July 2025, giving it Requires improvement overall. It was Requires improvement for safe, caring and well-led as well. Effective and responsive were rated Good. Its rating before that, in November 2022, was the same. Ratings in Medway are typically about 4 years old, which makes this one newer than most. 12 of its 33 scored standards were below good, including “involving people to manage risks”.
