SafeAre people protected from abuse and avoidable harm?41%Requires improvement
See the breakdownHide the breakdown7 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Infection prevention and controlSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Consent to care and treatmentGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
ResponsiveAre services organised to meet people's needs?54%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Equity in experiences and outcomesSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?50%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Partnerships and communitiesGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 7 good, 26 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Pembroke House is one of 65 care homes in Medway: a 55-bed nursing home in Gillingham, run by The Royal Naval Benevolent Trust. It is registered to care for older people and people with dementia. Most homes in Medway are smaller: the median there is 19 beds.
There is no registered manager on CQC's register right now. 0 of The Royal Naval Benevolent Trust’s 2 rated homes are Good or Outstanding (compare care home groups). About 0.2 km away, Star Care Lodge is rated Good. In Medway, 72% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in August 2026. 94% of homes in Medway also score 5.
Its CQC rating, from August 2026, is Requires improvement across the board: overall and for every key question. Before that, in September 2021, it was rated Good. The typical rating in Medway is about 4 years old, so this one is fairly recent. 26 of its 33 scored standards were below good, including “equity in experiences and outcomes”.
