SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Welcome House - Gillingham Homes is one of 65 care homes in Medway: a 9-bed residential care home in Gillingham, run by Toqeer Aslam. It is registered to care for older people, younger adults and people with mental health needs. That is smaller than most homes in Medway, where the typical home has 19 beds.
Its CQC rating, from September 2022, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in September 2017.
Food hygiene inspectors scored the kitchen 4 out of 5 in July 2025. 94% of homes in Medway score the top mark of 5. In Medway, 72% of rated care homes are Good or Outstanding (England 82%). None of the 5 nearest rated homes has a higher rating. It is one of 5 homes run by Toqeer Aslam. 2 of those with a rating are Good or Outstanding.
