SafeAre people protected from abuse and avoidable harm?34%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe environmentsSignificant shortfalls
Safe and effective staffingSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?42%Requires improvement
See the breakdownHide the breakdown6 of 6 below good
Assessing needsSignificant shortfalls
Monitoring and improving outcomesSignificant shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?50%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Kindness, compassion and dignitySignificant shortfalls
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?43%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Equity in experiences and outcomesSignificant shortfalls
Planning for the futureSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?43%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Partnerships and communitiesSome shortfalls
Freedom to speak upGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 3 good, 30 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Welcome House - Nickleby Lodge is in the Requires improvement tier ?, with 15 other homes in Medway.
72% of rated homes here are Good or Outstanding (England: 82%).
What the data says about Welcome House - Nickleby Lodge
Welcome House - Nickleby Lodge is one of 65 care homes in Medway: a 10-bed residential care home in Rochester, run by Toqeer Aslam. Its CQC registration covers people with mental health needs. The typical home in Medway has 19 beds, so this one is on the small side.
CQC last rated the home in March 2026, giving it Requires improvement overall. It was Requires improvement for effective, caring, responsive and well-led as well. For safe, the rating was Inadequate. It was also rated Requires improvement at the inspection before, in December 2019. That is more recent than most ratings in Medway, where the typical rating is about 4 years old. 30 of its 33 scored standards were below good, including “kindness, compassion and dignity”.
Its kitchen was rated 5 for food hygiene in February 2026. That is true of 94% of homes in Medway. In Medway, 72% of rated care homes are Good or Outstanding (England 82%). Rochester House, 0.3 km away, is the closest home rated Good. It is one of 5 homes run by Toqeer Aslam. 2 of those with a rating are Good or Outstanding.
