SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Medicines optimisationSignificant shortfalls
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Safe environmentsSome shortfalls
Learning cultureGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Delivering evidence-based care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Consent to care and treatmentGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?55%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?50%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Planning for the futureSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?46%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Shared direction and cultureSignificant shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 10 good, 23 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Welcome House - The Chestnuts is in the Requires improvement tier ?, with 15 other homes in Medway.
72% of rated homes here are Good or Outstanding (England: 82%).
Toqeer Aslam runs Welcome House - The Chestnuts, a residential care home in Rochester, Medway with room for 15 residents. It is registered to care for people with mental health needs.
Its CQC rating, from October 2026, is Requires improvement across the board: overall and for every key question. It was also rated Requires improvement at the inspection before, in January 2020. Ratings in Medway are typically about 4 years old, which makes this one newer than most. CQC found significant shortfalls in “delivering evidence-based care and treatment”, one of 23 standards out of 33 scored below good.
2 of Toqeer Aslam’s 5 rated homes are Good or Outstanding (compare care home groups). Rochester House, 0.4 km away, is the closest home rated Good. CQC's register shows no registered manager at the moment. Across Medway, 72% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in October 2025. That is true of 94% of homes in Medway.
