InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: InadequateWell-led: InadequateRated 11 months ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?34%Inadequate
See the breakdownHide the breakdown7 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Safe environmentsSignificant shortfalls
Safe systems, pathways and transitionsSignificant shortfalls
SafeguardingSignificant shortfalls
Medicines optimisationSome shortfalls
Infection prevention and controlGood
EffectiveDoes care achieve good outcomes and a good quality of life?29%Inadequate
See the breakdownHide the breakdown6 of 6 below good
Assessing needsSignificant shortfalls
Consent to care and treatmentSignificant shortfalls
Delivering evidence-based care and treatmentSignificant shortfalls
How staff, teams and services work togetherSignificant shortfalls
Supporting people to live healthier livesSignificant shortfalls
Monitoring and improving outcomesSome shortfalls
CaringAre staff kind, compassionate and respectful?40%Requires improvement
See the breakdownHide the breakdown5 of 5 below good
Kindness, compassion and dignitySignificant shortfalls
Responding to people's immediate needsSignificant shortfalls
Independence, choice and controlSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
ResponsiveAre services organised to meet people's needs?36%Inadequate
See the breakdownHide the breakdown6 of 7 below good
Care provision, integration and continuitySignificant shortfalls
Equity in accessSignificant shortfalls
Equity in experiences and outcomesSignificant shortfalls
Person-centred careSignificant shortfalls
Planning for the futureSignificant shortfalls
Listening to and involving peopleSome shortfalls
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?29%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Workforce equality, diversity and inclusionSignificant shortfalls
Partnerships and communitiesSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 2 good, 31 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Welcome House - Leeza Court is one of 65 care homes in Medway: a 16-bed residential care home in Gillingham, run by Toqeer Aslam. Its CQC registration covers people with mental health needs.
The current CQC rating is Inadequate, published in November 2025. It was Inadequate for safe, effective, responsive and well-led as well. Caring was rated Requires improvement. Before that, in December 2019, it was rated Good. That is more recent than most ratings in Medway, where the typical rating is about 4 years old. Of the 33 standards CQC scored, 31 fell below good. The lowest was “kindness, compassion and dignity” (significant shortfalls).
About 0.3 km away, 36a Birling Avenue is rated Good. 2 of Toqeer Aslam’s 5 rated homes are Good or Outstanding (compare care home groups). The kitchen has a food hygiene rating of 5 (very good), from August 2025. That is true of 94% of homes in Medway. In Medway, 72% of rated care homes are Good or Outstanding (England 82%).
