SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?95%★Outstanding
See the breakdownHide the breakdown4 of 5 exceptional
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Responding to people's immediate needsExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?89%★Outstanding
See the breakdownHide the breakdown4 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleExceptional
Person-centred careExceptional
Planning for the futureExceptional
Providing InformationExceptional
Well-ledIs the home well managed, with a culture of high-quality care?89%★Outstanding
See the breakdownHide the breakdown4 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Shared direction and cultureGood
Governance, management and sustainabilityExceptional
Learning, improvement and innovationExceptional
Partnerships and communitiesExceptional
Workforce equality, diversity and inclusionExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 21 good, 12 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Coldwells House is in the Outstanding tier ?, with 5 other homes in Herefordshire, County of.
84% of rated homes here are Good or Outstanding (England: 82%).
Coldwells House is one of 85 care homes in Herefordshire, County of: a 41-bed residential care home in Hereford, run by Ms K A Rogers. It is registered to care for older people, people with dementia, people with a physical disability and people with mental health needs. That is larger than most homes in Herefordshire, County of, where the typical home has 21 beds.
CQC's latest rating, from January 2026, is Outstanding overall. It was Outstanding for caring, responsive and well-led as well. Safe and effective were rated Good. It was also rated Outstanding at the inspection before, in March 2022. The typical rating in Herefordshire, County of is about 5 years old, so this one is fairly recent. None of its 33 scored standards was below good, and 12 were exceptional.
None of the 6 nearest homes is rated Outstanding. It is one of 5 homes run by Ms K A Rogers. 5 of those with a rating are Good or Outstanding. In Herefordshire, County of, 84% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from May 2026. That is true of 92% of homes in Herefordshire, County of.
