SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Newstead House is a 46-bed nursing home in Hereford, Herefordshire, County of, run by Heritage Manor Limited. It is registered to care for older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. That is larger than most homes in Herefordshire, County of, where the typical home has 21 beds.
It is one of 6 homes run by Heritage Manor Limited. 5 of those with a rating are Good or Outstanding. Of the 5 closest rated homes, none is rated above it. Food hygiene inspectors scored the kitchen 5 out of 5 in June 2025. 92% of homes in Herefordshire, County of also score 5. In Herefordshire, County of, 84% of rated care homes are Good or Outstanding (England 82%). There is no registered manager on CQC's register right now.
Its CQC rating, from July 2019, is Good across the board: overall and for every key question. Its rating before that, in December 2016, was the same. CQC hasn't re-rated the home for over 5 years, like 49% of homes in Herefordshire, County of. Here is how rating age varies by council.
