SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Requires improvement
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Southbank is in the Requires improvement tier ?, with 11 other homes in Herefordshire, County of.
84% of rated homes here are Good or Outstanding (England: 82%).
Run by Hoople Ltd, Southbank is a residential care home in Hereford, Herefordshire, County of with 13 registered beds. Its CQC registration covers older people, younger adults and people with a learning disability or autism.
Its CQC rating, from October 2023, is Requires improvement across the board: overall and for every key question. Its rating before that, in January 2023, was the same.
