Requires improvementSafe: GoodEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: GoodRated 2 years ago↑ Up from Inadequate
SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?45%Requires improvement
See the breakdownHide the breakdown5 of 5 below good
Workforce wellbeing and enablementSignificant shortfalls
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
ResponsiveAre services organised to meet people's needs?43%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Care provision, integration and continuitySignificant shortfalls
Providing InformationSignificant shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 21 good, 12 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Eastcroft Nursing Home is in the Requires improvement tier ?, with 63 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Eastcroft Nursing Home is one of 349 care homes in Surrey: a 20-bed nursing home in Banstead, run by Mrs Soteroula Andreou & Mr Ioannis Andreou. Its CQC registration covers older people, people with dementia, people with a physical disability and people with a sensory impairment.
The current CQC rating is Requires improvement, published in March 2024. It was Requires improvement for caring and responsive as well. For safe, effective and well-led, the rating was Good. That is up from Inadequate in May 2023. 12 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
About 0.2 km away, Signature at Banstead is rated Good. The kitchen has a food hygiene rating of 5 (very good), from November 2023. That is true of 87% of homes in Surrey. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England.
