SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?62%Requires improvement
See the breakdownHide the breakdown1 of 5 below good
Independence, choice and controlSignificant shortfalls
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 32 good, 1 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Signature at Banstead is in the Good, with an area to improve tier ?, with 21 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Signature at Banstead is a 96-bed nursing home in Banstead, Surrey, run by Signature Senior Lifestyle Operations Ltd. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. The typical home in Surrey has 30 beds, so this one is bigger than average.
The current CQC rating is Good, published in February 2025. Safe, effective, responsive and well-led were also Good. For caring, the rating was Requires improvement. That matches its previous rating, from March 2023. The typical rating in Surrey is about 4 years old, so this one is fairly recent. 1 of its 33 scored standards were below good, including “independence, choice and control”.
21 other homes in Surrey share its tier, “Good, with an area to improve”. Food hygiene inspectors scored the kitchen 5 out of 5 in August 2026. That is true of 87% of homes in Surrey. None of the 5 nearest rated homes has a higher rating. Signature Senior Lifestyle Operations Ltd runs 5 care homes, and all 4 rated are Good or Outstanding.
