Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 2 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Anchor Hanover Group runs Eastlake, a residential care home in Godalming, Surrey with room for 53 residents. CQC registers it to look after older people, people with dementia and younger adults. That is larger than most homes in Surrey, where the typical home has 30 beds.
Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from May 2026. 87% of homes in Surrey also score 5. It is one of 120 homes run by Anchor Hanover Group. 101 of those with a rating are Good or Outstanding. The nearest home with a higher rating is Jubilee House (Outstanding), 0.8 km away.
The current CQC rating is Requires improvement, published in January 2024. Safe and well-led were also Requires improvement. For effective, caring and responsive, the rating was Good. Its previous rating, in February 2020, was Good, so the home has slipped.
