SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in July 2024. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Run by Althea Healthcare Properties Limited, Eliza Palmer Hub is a nursing home in Walton-On-Thames, Surrey with 30 registered beds. Its CQC registration covers older people, people with a physical disability and people with a sensory impairment.
CQC rated it Good overall and in all five key questions in September 2022. The rating was carried over from a previous registration, which usually happens when a home changes owner.
Althea Healthcare Properties Limited runs 5 care homes, and all 5 rated are Good or Outstanding. None of the 6 nearest rated homes has a higher rating. The home changed owner in July 2024. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from August 2026. That is true of 87% of homes in Surrey.
