SafeAre people protected from abuse and avoidable harm?44%Requires improvement
See the breakdownHide the breakdown7 of 8 below good
Involving people to manage risksSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Supporting people to live healthier livesSome shortfalls
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Independence, choice and controlGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Equity in accessSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in experiences and outcomesGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 13 good, 20 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Mrs S J Nesarajah runs The Pines, a residential care home in Weybridge, Surrey with room for 10 residents. CQC registers it to look after older people, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs, people with a sensory impairment, people who use drugs or alcohol and people with an eating disorder. The typical home in Surrey has 30 beds, so this one is on the small side.
The current CQC rating is Requires improvement, published in March 2026. Safe, effective, responsive and well-led were also Requires improvement. For caring, the rating was Good. Its rating before that, in March 2020, was the same. The typical rating in Surrey is about 4 years old, so this one is fairly recent. 20 of its 33 scored standards were below good, including “involving people to manage risks”.
The nearest home with a higher rating is Signature at Weybridge (Good), 1.2 km away. 63 other homes in Surrey share its tier, “Requires improvement”. The kitchen has a food hygiene rating of 5 (very good), from February 2026. That is true of 87% of homes in Surrey.
