SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Mayfield House is one of 349 care homes in Surrey: a 34-bed residential care home in Walton-On-Thames, run by A. Welcome House Limited. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment.
In Surrey, 81% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 4 out of 5 in April 2026. In Surrey, 87% of homes score 5. It is one of 2 homes run by A. Welcome House Limited. 1 of those with a rating are Good or Outstanding. There is no registered manager on CQC's register right now. About 0.9 km away, Adelaide House Care Home is rated Good.
CQC last rated the home in September 2021, giving it Requires improvement overall. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. The rating was carried over from a previous registration, which usually happens when a home changes owner. Its rating before that, in August 2019, was the same. The rating is more than 5 years old. In Surrey, 34% of ratings are that old (see how rating age varies by council).
