SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in June 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Adelaide House Care Home is one of 349 care homes in Surrey: a 30-bed nursing home in Walton-On-Thames, run by HC-One No.2 Limited. CQC registers it to look after older people, people with dementia and people with a physical disability.
Of the 6 closest rated homes, none is rated above it. HC-One No.2 Limited runs 39 care homes, and 36 of the 39 rated are Good or Outstanding. HC-One No.2 Limited has run the home since June 2026, when it changed owner. Food hygiene inspectors scored the kitchen 5 out of 5 in July 2025. 87% of homes in Surrey also score 5. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England.
CQC rated it Good overall and in all five key questions in March 2023. The rating was carried over from a previous registration, which usually happens when a home changes owner. That is up from Requires improvement in April 2021.
