SafeAre people protected from abuse and avoidable harm?66%Good
See the breakdownHide the breakdown3 of 8 below good
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Delivering evidence-based care and treatmentSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Responding to people's immediate needsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Equity in experiences and outcomesSome shortfalls
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 25 good, 8 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Burwood Grange Care Home is a 64-bed residential care home in Walton-On-Thames, Surrey, run by Barchester Healthcare Homes Limited. CQC registers it to look after older people, people with dementia and younger adults. The typical home in Surrey has 30 beds, so this one is bigger than average.
Barchester Healthcare Homes Limited runs 210 care homes, and 175 of the 198 rated are Good or Outstanding. Of the 6 closest rated homes, none is rated above it. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in October 2025. 87% of homes in Surrey also score 5.
CQC rated it Good overall and in all five key questions in May 2026. The typical rating in Surrey is about 4 years old, so this one is fairly recent. CQC found some shortfalls in “responding to people's immediate needs”, one of 8 standards out of 33 scored below good.
