SafeAre people protected from abuse and avoidable harm?25%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Safe environmentsSignificant shortfalls
Safe systems, pathways and transitionsSignificant shortfalls
SafeguardingSignificant shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?29%Inadequate
See the breakdownHide the breakdown6 of 6 below good
Assessing needsSignificant shortfalls
Consent to care and treatmentSignificant shortfalls
Delivering evidence-based care and treatmentSignificant shortfalls
Monitoring and improving outcomesSignificant shortfalls
Supporting people to live healthier livesSignificant shortfalls
How staff, teams and services work togetherSome shortfalls
CaringAre staff kind, compassionate and respectful?35%Inadequate
See the breakdownHide the breakdown5 of 5 below good
Independence, choice and controlSignificant shortfalls
Responding to people's immediate needsSignificant shortfalls
Treating people as individualsSignificant shortfalls
Kindness, compassion and dignitySome shortfalls
Workforce wellbeing and enablementSome shortfalls
ResponsiveAre services organised to meet people's needs?32%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Equity in accessSignificant shortfalls
Equity in experiences and outcomesSignificant shortfalls
Listening to and involving peopleSignificant shortfalls
Person-centred careSignificant shortfalls
Planning for the futureSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?32%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Shared direction and cultureSignificant shortfalls
Workforce equality, diversity and inclusionSignificant shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 0 good, 33 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Aps Care Ltd runs Florence House, a residential care home in Great Yarmouth, Norfolk with room for 27 residents. CQC registers it to look after older people, younger adults and people with mental health needs.
Its CQC rating, from January 2026, is Inadequate across the board: overall and for every key question. Before that, in May 2019, it was rated Good. The typical rating in Norfolk is about 5 years old, so this one is fairly recent. 33 of its 33 scored standards were below good, including “independence, choice and control”.
In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in January 2026. That is true of 89% of homes in Norfolk. About 0.2 km away, Oliver Court is rated Good. 0 of Aps Care Ltd’s 2 rated homes are Good or Outstanding (compare care home groups).
