SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
West House runs Floshfield, a residential care home in Cleator, Cumberland with room for 6 residents. It is registered to care for people with a learning disability or autism. That is smaller than most homes in Cumberland, where the typical home has 25 beds.
Of the 6 closest rated homes, none is rated above it. It is one of 5 homes run by West House. 4 of those with a rating are Good or Outstanding. Its kitchen was rated 5 for food hygiene in January 2024. 90% of homes in Cumberland also score 5. Across Cumberland, 79% of rated homes are Good or Outstanding, against 82% for England.
In July 2019, CQC gave it Good overall, and Good for each of the five key questions too. It was also rated Good at the inspection before, in January 2017. The rating is more than 5 years old. In Cumberland, 42% of ratings are that old (see how rating age varies by council).
