Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 2 months ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Safe environmentsSignificant shortfalls
Involving people to manage risksSome shortfalls
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Medicines optimisationGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?63%Good
See the breakdownHide the breakdown3 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 22 good, 11 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
An independent residential care home in Norwich, Norfolk, Hickling House is run by an organisation of the same name. It has 29 beds. Its CQC registration covers older people, people with dementia and younger adults.
CQC's latest rating, from August 2026, is Requires improvement overall. It was Requires improvement for safe and well-led as well. Effective, caring and responsive were rated Good. That is down from Good in August 2018. The typical rating in Norfolk is about 5 years old, so this one is fairly recent. Of the 33 standards CQC scored, 11 fell below good. The lowest was “safe environments” (significant shortfalls).
Ingham Old Hall Care Home, 2.9 km away, is the closest home rated Good. The kitchen has a food hygiene rating of 5 (very good), from October 2026. That is true of 89% of homes in Norfolk. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England.
