Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvementRated 4 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hillcrest House is in the Requires improvement tier ?, with 34 other homes in Cornwall.
81% of rated homes here are Good or Outstanding (England: 82%).
Hillcrest House is a 75-bed nursing home in Looe, Cornwall, run by Minster Care Management Limited. It is registered to care for older people, people with dementia, younger adults and people with a physical disability. That is larger than most homes in Cornwall, where the typical home has 22 beds.
CQC last rated the home in October 2022, giving it Requires improvement overall. Safe, effective, responsive and well-led were also Requires improvement. Caring was rated Good. Its previous rating, in September 2019, was Good, so the home has slipped.
Across Cornwall, 81% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in March 2026. That is true of 87% of homes in Cornwall. 18 of Minster Care Management Limited’s 25 rated homes are Good or Outstanding (compare care home groups). Rivermead View, 0.7 km away, is the closest home rated Good.
