SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hillside is one of 171 care homes in Worcestershire: a 20-bed residential care home in Birmingham, run by Extel Limited. CQC registers it to look after older people, younger adults and people with a learning disability or autism. That is smaller than most homes in Worcestershire, where the typical home has 35 beds.
In May 2018, CQC gave it Good overall, and Good for each of the five key questions too. It was also rated Good at the inspection before, in November 2015. The rating is more than 5 years old. In Worcestershire, 39% of ratings are that old (see how rating age varies by council).
Its kitchen was rated 5 for food hygiene in February 2025. That is true of 92% of homes in Worcestershire. In Worcestershire, 85% of rated care homes are Good or Outstanding (England 82%). None of the 5 nearest rated homes has a higher rating. Extel Limited runs 8 care homes, and all 8 rated are Good or Outstanding.
