SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Kittens Lane is a 10-bed residential care home in Norwich, Norfolk, run by Orwell Housing Association Limited. It is registered to care for older people, younger adults and people with a learning disability or autism. That is smaller than most homes in Norfolk, where the typical home has 29 beds.
Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in November 2024. 89% of homes in Norfolk also score 5. Of the 6 closest rated homes, none is rated above it.
CQC rated it Good overall and in all five key questions in May 2019. That matches its previous rating, from December 2016. CQC hasn't re-rated the home for over 5 years, like 46% of homes in Norfolk. Here is how rating age varies by council.
