SafeAre people protected from abuse and avoidable harm?44%Requires improvement
See the breakdownHide the breakdown7 of 8 below good
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Involving people to manage risksSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
Kindness, compassion and dignityGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?57%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?43%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 7 good, 26 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Mill Court Care Home is in the Requires improvement tier ?, with 63 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Run by Barchester Healthcare Homes Limited, Mill Court Care Home is a residential care home in Guildford, Surrey with 60 registered beds. It is registered to care for older people, people with dementia and younger adults. Most homes in Surrey are smaller: the median there is 30 beds.
63 other homes in Surrey share its tier, “Requires improvement”. The kitchen has a food hygiene rating of 5 (very good), from January 2025. 87% of homes in Surrey also score 5. It is one of 210 homes run by Barchester Healthcare Homes Limited. 175 of those with a rating are Good or Outstanding. About 1.8 km away, Guildford House Care Home is rated Good.
Its CQC rating, from February 2026, is Requires improvement across the board: overall and for every key question. Ratings in Surrey are typically about 4 years old, which makes this one newer than most. Of the 33 standards CQC scored, 26 fell below good. The lowest was “learning culture” (significant shortfalls).
