SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Norbury Hall is a 81-bed residential care home in London, Croydon. The home is its own registered provider. It is registered to care for older people, people with dementia, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Most homes in Croydon are smaller: the median there is 13 beds.
The kitchen has a food hygiene rating of 5 (very good), from July 2026. 79% of homes in Croydon also score 5. In Croydon, 90% of rated care homes are Good or Outstanding (England 82%). Of the 6 closest rated homes, none is rated above it.
CQC rated it Good overall and in all five key questions in June 2022. That is up from Requires improvement in August 2019.
