SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Norbury Crescent is a 3-bed residential care home in London, Croydon, run by Truecare Haven Support Ltd. CQC registers it to look after younger adults and people with a learning disability or autism. That is smaller than most homes in Croydon, where the typical home has 13 beds.
CQC rated it Good overall and in all five key questions in November 2018. Before that, in October 2017, it was rated Requires improvement. CQC hasn't re-rated the home for over 5 years, like 32% of homes in Croydon. Here is how rating age varies by council.
Food hygiene inspectors scored the kitchen 5 out of 5 in May 2023. That is true of 79% of homes in Croydon. In Croydon, 90% of rated care homes are Good or Outstanding (England 82%). None of the 6 nearest rated homes has a higher rating.
