SafeAre people protected from abuse and avoidable harm?56%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
SafeguardingSome shortfalls
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Consent to care and treatmentGood
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Responding to people's immediate needsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?57%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in experiences and outcomesSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Listening to and involving peopleGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Partnerships and communitiesGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 10 good, 23 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Queen Elizabeth Care Centre is in the Requires improvement tier ?, with 63 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
What the data says about Queen Elizabeth Care Centre
Queen Elizabeth Care Centre is one of 349 care homes in Surrey: a 74-bed nursing home in Egham, run by Windsar Care QECC Ltd. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. That is larger than most homes in Surrey, where the typical home has 30 beds.
The current CQC rating is Requires improvement, published in July 2026. It was Requires improvement for safe, effective, responsive and well-led as well. For caring, the rating was Good. Its rating before that, in March 2023, was the same. Ratings in Surrey are typically about 4 years old, which makes this one newer than most. Of the 33 standards CQC scored, 23 fell below good. The lowest was “responding to people's immediate needs” (some shortfalls).
Food hygiene inspectors scored the kitchen 5 out of 5 in July 2026. That is true of 87% of homes in Surrey. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England. Merlewood, 2.3 km away, is the closest home rated Good.
