SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Retreat Lodge is a 7-bed residential care home in Thornton Heath, Croydon, run by Care Expertise Group Limited. It is registered to care for younger adults, people with a learning disability or autism and people with mental health needs. That is smaller than most homes in Croydon, where the typical home has 13 beds.
Of the 6 closest rated homes, none is rated above it. It is one of 5 homes run by Care Expertise Group Limited. 4 of those with a rating are Good or Outstanding. Food hygiene inspectors scored the kitchen 5 out of 5 in April 2023. 79% of homes in Croydon also score 5. Across Croydon, 90% of rated homes are Good or Outstanding, against 82% for England.
CQC rated it Good overall and in all five key questions in November 2019. That is up from Requires improvement in September 2018. CQC hasn't re-rated the home for over 5 years, like 32% of homes in Croydon. Here is how rating age varies by council.
