SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Infection prevention and controlSignificant shortfalls
Safe environmentsSignificant shortfalls
Medicines optimisationSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Learning, improvement and innovationSignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 25 good, 8 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
St Stephen's Care Home is in the Requires improvement tier ?, with 23 other homes in Worcestershire.
85% of rated homes here are Good or Outstanding (England: 82%).
St Stephen's Care Home is a 51-bed residential care home in Worcester, Worcestershire, run by GCH (Midlands) Ltd. CQC registers it to look after older people, people with dementia and younger adults.
CQC last rated the home in December 2024, giving it Requires improvement overall. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. Its rating before that, in December 2022, was the same. Ratings in Worcestershire are typically about 4 years old, which makes this one newer than most. 8 of its 33 scored standards were below good, including “infection prevention and control”.
Its kitchen was rated 5 for food hygiene in April 2026. That is true of 92% of homes in Worcestershire. In Worcestershire, 85% of rated care homes are Good or Outstanding (England 82%). The nearest home with a higher rating is The Willows Care Home (Good), 0.6 km away. 3 of GCH (Midlands) Ltd’s 4 rated homes are Good or Outstanding (compare care home groups).
