SafeAre people protected from abuse and avoidable harm?47%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
SafeguardingSignificant shortfalls
Learning cultureSome shortfalls
Infection prevention and controlGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 22 good, 11 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Sutton Hall and Lodge is in the Requires improvement tier ?, with 25 other homes in North Yorkshire.
86% of rated homes here are Good or Outstanding (England: 82%).
Sutton Hall and Lodge is a 60-bed nursing home in Keighley, North Yorkshire, run by Highgate Care Services (2025) Ltd. CQC registers it to look after older people, people with dementia and younger adults. The typical home in North Yorkshire has 29 beds, so this one is bigger than average.
25 other homes in North Yorkshire share its tier, “Requires improvement”. The kitchen has a food hygiene rating of 5 (very good), from February 2026. 94% of homes in North Yorkshire also score 5. Beech Grove, 0.4 km away, is the closest home rated Good. 2 of Highgate Care Services (2025) Ltd’s 5 rated homes are Good or Outstanding (compare care home groups).
CQC last rated the home in July 2025, giving it Requires improvement overall. Safe, effective and well-led were also Requires improvement. Caring and responsive were rated Good. That matches its previous rating, from July 2022. That is more recent than most ratings in North Yorkshire, where the typical rating is about 5 years old. Of the 33 standards CQC scored, 11 fell below good. The lowest was “involving people to manage risks” (significant shortfalls).
