SafeAre people protected from abuse and avoidable harm?50%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Involving people to manage risksSignificant shortfalls
Medicines optimisationSignificant shortfalls
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?63%Good
See the breakdownHide the breakdown3 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Kindness, compassion and dignityGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 17 good, 16 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
The Croft is in the Requires improvement tier ?, with 29 other homes in Buckinghamshire.
73% of rated homes here are Good or Outstanding (England: 82%).
The Croft is one of 125 care homes in Buckinghamshire: a 60-bed residential care home in Amersham, run by Agincare (Southwark) Limited. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. Most homes in Buckinghamshire are smaller: the median there is 30 beds.
7 of Agincare (Southwark) Limited’s 12 rated homes are Good or Outstanding (compare care home groups). Pratt House, 0.7 km away, is the closest home rated Good. There is no registered manager on CQC's register right now. Agincare (Southwark) Limited has run the home since October 2025, when it changed owner. Its kitchen was rated 3 for food hygiene in August 2026. In Buckinghamshire, 90% of homes score 5. Across Buckinghamshire, 73% of rated homes are Good or Outstanding, against 82% for England.
CQC last rated the home in September 2026, giving it Requires improvement overall. It was Requires improvement for safe and well-led as well. CQC rated effective, caring and responsive as Good. That is down from Good in March 2019. Ratings in Buckinghamshire are typically about 6 years old, which makes this one newer than most. Of the 33 standards CQC scored, 16 fell below good. The lowest was “involving people to manage risks” (significant shortfalls).
