SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Manor House is one of 311 care homes in Norfolk: a 52-bed residential care home in North Walsham, run by Healthcare Homes Group Limited. Its CQC registration covers older people, people with dementia, younger adults and people with a learning disability or autism. That is larger than most homes in Norfolk, where the typical home has 29 beds.
About 2.2 km away, Kevlin House is rated Outstanding. 25 of Healthcare Homes Group Limited’s 29 rated homes are Good or Outstanding (compare care home groups). Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from July 2025. 89% of homes in Norfolk also score 5.
In April 2020, CQC gave it Good overall, and Good for each of the five key questions too. It was also rated Good at the inspection before, in August 2017. At over 5 years old, this rating is older than most. 46% of ratings in Norfolk are as old (how rating age varies by council).
