Nursing home · Norfolk

The Paddocks Care Home

45 Cley Road, Swaffham, PE37 7NP

Inadequate Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate Rated 10 months ago ↓ Down from Req. improvement

CQC rating

Inadequate
Published 9 December 2025 Rated 10 months ago ?
  • SafeAre people protected from abuse and avoidable harm?34%Inadequate
    See the breakdownHide the breakdown8 of 8 below good
    • Involving people to manage risksSignificant shortfalls
    • Learning cultureSignificant shortfalls
    • Safe and effective staffingSignificant shortfalls
    • Safe environmentsSignificant shortfalls
    • Safe systems, pathways and transitionsSignificant shortfalls
    • Infection prevention and controlSome shortfalls
    • Medicines optimisationSome shortfalls
    • SafeguardingSome shortfalls
  • EffectiveDoes care achieve good outcomes and a good quality of life?46%Requires improvement
    See the breakdownHide the breakdown6 of 6 below good
    • How staff, teams and services work togetherSignificant shortfalls
    • Assessing needsSome shortfalls
    • Consent to care and treatmentSome shortfalls
    • Delivering evidence-based care and treatmentSome shortfalls
    • Monitoring and improving outcomesSome shortfalls
    • Supporting people to live healthier livesSome shortfalls
  • CaringAre staff kind, compassionate and respectful?40%Requires improvement
    See the breakdownHide the breakdown5 of 5 below good
    • Independence, choice and controlSignificant shortfalls
    • Responding to people's immediate needsSignificant shortfalls
    • Kindness, compassion and dignitySome shortfalls
    • Treating people as individualsSome shortfalls
    • Workforce wellbeing and enablementSome shortfalls
  • ResponsiveAre services organised to meet people's needs?50%Requires improvement
    See the breakdownHide the breakdown7 of 7 below good
    • Care provision, integration and continuitySome shortfalls
    • Equity in accessSome shortfalls
    • Equity in experiences and outcomesSome shortfalls
    • Listening to and involving peopleSome shortfalls
    • Person-centred careSome shortfalls
    • Planning for the futureSome shortfalls
    • Providing InformationSome shortfalls
  • Well-ledIs the home well managed, with a culture of high-quality care?32%Inadequate
    See the breakdownHide the breakdown7 of 7 below good
    • Capable, compassionate and inclusive leadersSignificant shortfalls
    • Freedom to speak upSignificant shortfalls
    • Governance, management and sustainabilitySignificant shortfalls
    • Partnerships and communitiesSignificant shortfalls
    • Shared direction and cultureSignificant shortfalls
    • Learning, improvement and innovationSome shortfalls
    • Workforce equality, diversity and inclusionSome shortfalls

Percentages are CQC scores from its newer way of assessing homes. ?

CQC scored 33 standards: 0 good, 33 below good. Use “See the breakdown” on each key question for its standards. ?

Earlier ratings ?

  • March 2021Requires improvementSECRW
  • April 2020InadequateSECRW
  • September 2017GoodSECRW
  • December 2015GoodSECRW

Read the full report on the CQC website ↗

How it compares in Norfolk

The Paddocks Care Home is in the Inadequate tier ?, with 10 other homes in Norfolk. 67% of rated homes here are Good or Outstanding (England: 82%).

  • Outstanding 18 (6%)
  • Good, with Outstanding areas 12 (4%)
  • Good 123 (40%)
  • Good, with an area to improve 44 (14%)
  • Requires improvement 88 (28%)
  • Inadequate 11 (4%)
  • Not yet rated 15 (5%)

See all 311 care homes in Norfolk →

Care homes nearby

  • Westfields
    Swaffham, Norfolk · PE37 7HE · Residential care home · 51 beds0.2 km
    Outstanding S: GoodE: OutstandingC: OutstandingR: GoodW: Good Rated 7 years ago
  • Holmwood House Care Centre
    Swaffham, Norfolk · PE37 7QY · Nursing home · 62 beds0.5 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
  • Swaffham House Care Home
    Swaffham, Norfolk · PE37 7HJ · Residential care home · 75 beds1.0 km
    Requires improvement S: Requires improvementE: GoodC: Requires improvementR: Requires improvementW: Requires improvement Rated 3 years ago
  • Meadow House Nursing Home
    Swaffham, Norfolk · PE37 8DD · Nursing home · 38 beds1.2 km
    Outstanding S: GoodE: GoodC: OutstandingR: OutstandingW: Good Rated 7 years ago
  • The Crown Rest Home
    King'S Lynn, Norfolk · PE32 2DJ · Residential care home · 18 beds6.7 km
    Good S: GoodE: GoodC: GoodR: OutstandingW: Good Rated 7 years ago
  • Ashill Lodge Care Home
    Thetford, Norfolk · IP25 7AQ · Residential care home · 35 beds8.6 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 month ago

More care homes near PE37 7NP →

Other homes run by The Paddocks Care Home Ltd

2 care homes in total: 1 Good, 1 Inadequate.

  • The Mayfields Care Home
    Norwich, Norfolk · NR15 2UY · Residential care home · 60 beds
    Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 6 years ago

All 2 homes run by The Paddocks Care Home Ltd →

The Paddocks Care Home at a glance

An independent nursing home in Swaffham, Norfolk, The Paddocks Care Home is run by an organisation of the same name. It has 100 beds. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. That is larger than most homes in Norfolk, where the typical home has 29 beds.

CQC's latest rating, from December 2025, is Inadequate overall. Safe and well-led were also Inadequate. For effective, caring and responsive, the rating was Requires improvement. That is down from Requires improvement in March 2021. Ratings in Norfolk are typically about 5 years old, which makes this one newer than most. Of the 33 standards CQC scored, 33 fell below good. The lowest was “independence, choice and control” (significant shortfalls).

Westfields, 0.2 km away, is the closest home rated Outstanding. 1 of The Paddocks Care Home Ltd’s 2 rated homes are Good or Outstanding (compare care home groups). Its kitchen was rated 4 for food hygiene in January 2026. 89% of homes in Norfolk score the top mark of 5. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England.