SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?★Outstanding
CaringAre staff kind, compassionate and respectful?★Outstanding
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Norse Care (Services) Limited runs Westfields, a residential care home in Swaffham, Norfolk with room for 51 residents. CQC registers it to look after older people and people with dementia. Most homes in Norfolk are smaller: the median there is 29 beds.
CQC's latest rating, from January 2019, is Outstanding overall. Effective and caring were also Outstanding. For safe, responsive and well-led, the rating was Good. That is up from Good in June 2016. The rating is more than 5 years old. In Norfolk, 46% of ratings are that old (see how rating age varies by council).
1 of the 6 nearest homes is also Outstanding. 14 of Norse Care (Services) Limited’s 17 rated homes are Good or Outstanding (compare care home groups). CQC's register shows no registered manager at the moment. 17 other homes in Norfolk share its tier, “Outstanding”. Food hygiene inspectors scored the kitchen 4 out of 5 in August 2026. 89% of homes in Norfolk score the top mark of 5.
