SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Willows is a 10-bed residential care home in Hindhead, Surrey, run by Voyage 1 Limited. Its CQC registration covers younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. The typical home in Surrey has 30 beds, so this one is on the small side.
Its CQC rating, from August 2019, is Good across the board: overall and for every key question. Its rating before that, in November 2016, was the same. At over 5 years old, this rating is older than most. 34% of ratings in Surrey are as old (how rating age varies by council).
217 of Voyage 1 Limited’s 238 rated homes are Good or Outstanding (compare care home groups). None of the 6 nearest rated homes has a higher rating. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from August 2022. That is true of 87% of homes in Surrey.
