SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Independent Support Limited runs The Willows, a residential care home in Stoke On Trent, Stoke-on-Trent with room for 12 residents. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. That is smaller than most homes in Stoke-on-Trent, where the typical home has 22 beds.
Of the 6 closest rated homes, none is rated above it. 48 other homes in Stoke-on-Trent share its tier, “Good”.
Its CQC rating, from August 2018, is Good across the board: overall and for every key question. Before that, in January 2017, it was rated Requires improvement. CQC hasn't re-rated the home for over 5 years, like 56% of homes in Stoke-on-Trent. Here is how rating age varies by council.
