SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?62%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSignificant shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 22 good, 11 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Townsend Hub is a 35-bed residential care home in Liverpool, run by Liverpool City Council. CQC registers it to look after older people, younger adults and people with a physical disability.
About 0.8 km away, Simonsfield Residential Care Home is rated Good. 1 of Liverpool City Council’s 5 rated homes are Good or Outstanding (compare care home groups). 21 other homes in Liverpool share its tier, “Requires improvement”. Its kitchen was rated 5 for food hygiene in August 2023. 64% of homes in Liverpool also score 5.
The current CQC rating is Requires improvement, published in January 2026. Safe, effective, responsive and well-led were also Requires improvement. For caring, the rating was Good. That matches its previous rating, from January 2022. The typical rating in Liverpool is about 2 years old, so this one is fairly recent. Of the 33 standards CQC scored, 11 fell below good. The lowest was “person-centred care” (significant shortfalls).
